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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 10969
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I run a MAC, with Parallels virtual machine to run windows.

Customer Question

I run a MAC, with Parallels virtual machine to run windows. Windows became a struggle yesterday and I experienced the BSOD! I then had to install a newer version of windows into my Parallels. I have a folder in the old, corrupt windows that I need to extract as it has critical information in it. Can this be done?
JA: When did you last update your Parallels software?
Customer: It is set to auto update
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Not that I can think of
Submitted: 17 days ago.
Category: Computer
Expert:  Ameen Khan replied 17 days ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

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I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

That window.old folder will only have the Windows Temp files. if you are referring to critical info such as Documents/desktop files then those would have been wiped clean since you re-install windows


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.