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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 10874
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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My mobile has frozen on the onlock screen. I can't unlock it

Customer Question

My mobile has frozen on the onlock screen. I can't unlock it or turn it off.
JA: What exactly are you having trouble accessing?
Customer: Everything! I can't move from the unlock screen.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Doro 8030, model DSB 0010. Android 5.1.1
JA: How long has this been going on with your computer? What have you tried so far?
Customer: !0 days. I've tried pressing volume key in conjunction with power key. Manufacturer unavailable due to Covid 19. (It's a mobile phone.)
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I have been charging it, but
Submitted: 13 days ago.
Category: Computer
Expert:  Ameen Khan replied 13 days ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

In that case, you should force shut it down and then start it up. Follow this - hold the power button for about 20 seconds so it turns off and then turn it back on


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.