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I'm sorry you are having issues accessing your Microsoft account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
In order to reset the password, you'll need to visit the Microsoft Account Page below:https://account.live.com/password/reset
Enter your email address and click the Next button and follow the instructions very carefully.
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
Thank you,Robert_IT(Your friendly expert)
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