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Robert H
Robert H, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3049
Experience:  Computer and IT support Engineer
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I've lost my whole facebook page, all my photos, contact

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I've lost my whole facebook page, all my photos, contact etc.
JA: Which Facebook product do you have?
Customer: what do you mean
JA: The Software Technician will be able to walk you through that. What have you tried so far with your Facebook software?
Customer: messed it right up
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no
Customer: replied 14 days ago.
Hello
Customer: replied 14 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 14 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is ***** ***** I am happy to be assisting you today! ūüėä

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.
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I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

In order to reset your password, follow these instructions:
1) Click the following link: http://www.facebook.com/recover.php
2) Enter the email address associated with your account in the middle field and click the "Search" button.
3) Proceed to fill in the requested information and click submit.
4) This will send a password ***** link to your email. Simply click that link from within your email account and follow the instructions there to reset.

If that doesn't work, you may follow the instructions below to reset the password.
First - you will need to go to the page here --> https://www.facebook.com/login/identify
Second - Enter the email address linked to your Facebook account and click the submit button.
Third - Click the link that says, "No longer have access to these."
Fourth - Enter an email address or phone number at which they may contact you later.
Fifth - Click Continue
Sixth - Towards the top, it will ask you to type in the full name of one of your trusted contacts on Facebook. Do that and click ok.
Lastly - Contact three of the trusted contacts that appear on the page and ask them to log into Facebook and go to https://www.facebook.com/recover
When they complete, they will be given a code. That code needs to be entered on that page and click the "Continue" button.

As a last resort, you may also submit a request directly to Facebook on the page below:
https://www.facebook.com/help/contact/357439354283890

Once that is all complete, you should able to reset the password! (Self high five!)

===

Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.

If you need any further assistance, I am happy to help.

Thank you,
Robert_IT
(Your friendly expert)

Customer: replied 14 days ago.
I’ve done all this apart Facebook help

The only option left is to contact Facebook and report a login issue. Please click the link below and follow the instructions:

https://www.facebook.com/help/contact/357439354283890

Facebook will verify your account and contact you later (1-3 days).

Let just wait until Facebook verifies your account.

They will respond to you via email

Customer: replied 14 days ago.
Ok I will do that, thank you

My pleasure.

Robert H, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3049
Experience: Computer and IT support Engineer
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