Ask a Computer Question, Get an Answer ASAP!
Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company
Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)
I am sorry you are having this concern, I will do my best to help you today.
To answer your question ->
Seems like you are muted. on the laptop check the F (function keys) for the Volume Mute button. Push that to unmute as that is the master control
I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.
Thank you for requesting secure remote assistance. To get connected, first follow this On your Computer - download the Free Version of TeamViewer quick support app from the link below.
Next, open the downloaded file and install it.
Once you have Teamviewer open it will display Your ID numbers with a password ***** it on the screen. Share that with me. Thanks
For Mac use this - https://www.teamviewer.com/en/download/mac-os/
Allows me to remotely help you
It will be a remote session
Watiting for you to download and provide me with the ID
I need the password ***** that is below it
This is on your computer correct? Open Teamviewer support
Please send one message with the details, and not multiple as they are all mixed up
use the chat on the teamviewer app
I got disconnected
Awesome, You're welcome! You too!