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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 10843
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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There is no sound on my laptoo, and there is a red cross on

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Hi, there is no sound on my laptoo, and there is a red cross on my audio, i tried so many ways on google but none of them works
JA: What computer or device has sound issues?
Customer: its a msi laptop
JA: Is this happening with internal or external speakers?
Customer: i think it is the internal speaker
JA: Did you try updating the sound driver on your MSI laptop?
Customer: yes
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Seems like you are muted. on the laptop check the F (function keys) for the Volume Mute button. Push that to unmute as that is the master control

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I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Ameen Khan and 10 other Computer Specialists are ready to help you
Customer: replied 9 days ago.
I hope it is that simple but i dont have a audio driver
Customer: replied 9 days ago.
i think i misdeleted my audio driver in someway
Customer: replied 9 days ago.
hello?

Thank you for requesting secure remote assistance. To get connected, first follow this On your Computer - download the Free Version of TeamViewer quick support app from the link below.

Next, open the downloaded file and install it.

Once you have Teamviewer open it will display Your ID numbers with a password ***** it on the screen. Share that with me. Thanks

https://www.teamviewer.com/en/info/free-remote-access-software/

For Mac use this - https://www.teamviewer.com/en/download/mac-os/

Customer: replied 9 days ago.
what does this app do?

Allows me to remotely help you

Customer: replied 9 days ago.
ok download it now. Are u free to call ?

It will be a remote session

Customer: replied 9 days ago.
All right

Watiting for you to download and provide me with the ID

Customer: replied 9 days ago.
My ID is(###) ###-####
Customer: replied 9 days ago.
You there?
Customer: replied 9 days ago.
have you requested me?
Customer: replied 9 days ago.
hello?

I need the password ***** that is below it

Customer: replied 9 days ago.
it doesnt show me now
Customer: replied 9 days ago.
after i closed it for once

This is on your computer correct? Open Teamviewer support

Customer: replied 9 days ago.
it is
Customer: replied 9 days ago.
id1 683 935 838
Customer: replied 9 days ago.
3m72ij
Customer: replied 9 days ago.
i got it now
Customer: replied 9 days ago.
I really need this to work, I got an exam tomorrow.

Please send one message with the details, and not multiple as they are all mixed up

Customer: replied 9 days ago.
please!
Customer: replied 9 days ago.
oh ok, the id is 1 683 935 838, and the password ***** *****

Connected

Customer: replied 9 days ago.
ok!

use the chat on the teamviewer app

Customer: replied 9 days ago.
id 1 683 935 838, password *****
Customer: replied 9 days ago.
the whole screen went blue

I got disconnected

Customer: replied 9 days ago.
i think it worked now!
Customer: replied 9 days ago.
thank you so much sir
Customer: replied 9 days ago.
have a wonderful day

Awesome, You're welcome! You too!