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Hi, my name is ***** ***** I will do my best to help you today. To get into WhatsApp Settings, please go to the main page where you see a list off all of your conversations. From there, please tap the Three Dots ⋮ at the top right and then tap Settings.
Please uninstall Whatsapp and reinstall it. If the issue persists, please send a screenshot.
Hello I am another Expert.I also have a Samsung and have been using Whatsapp for years but have never seen a screen where you see the data usage next to the contact's name.You will have seen the data usage option when you tap the three dots but that gives you are a separate screen which shows the data usege. To get back to your contacts list you can press the left arrow at the top left of the data screen or the back button on the bottom right of your Samsung.The two ticks simply show that the message has been delivered to the person (but maybe not read).Could it be an app that you have installed to help with your data usage?
You are welcome.If it is a Google app then you can trust it I think it must be a third party app that keeps track of your data but I wish that you could send me a photo of what you are actually seeing as I have never seen this and have been using Whatsapp for years. Best of luck
Hello there sorry but I can't connect to your phone.Does this data message appear every time you open Whatsapp and it is always over your contacts?Is there anything at the top or bottom of the data window that gives a clue to the name of the app please?
http://www.justanswer.com/remotedesktop/join.aspx?Session=a821c9db-1cc8-4f91-befa-11a488dbff2f please select this link and follow the on-screen prompts. Please then provide me your cell \ email in the private contact box beneath this chat. Thank you.
Hello again I'm at a loss without seeing a screen shot.When you are seeing the Whatsapp, press the home button on the bottom of the phone at the same time as the power button.This will take a screen shot which you can attach to your reply using the paper clip icon in this conversation.https://www.justanswer.com/help/how-do-i-send-photo-or-file-expert