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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.
It appears that you have not come back online yet to continue solving your problem. Please allow me to provide a general answer to your question based on the information you already provided.
I believe this is an issue with your web browser, or shall I say, an issue related to browser incompatibility. This means that your currently used web browser could have been overloaded with tons of cookies and cache internet files causing the trouble. Another thing is, the Amazon site that you are visiting could have implemented a new feature that is not supported by the current state of your browser, thus the problem occurred.
To fix this problem, I suggest that you download and install an alternate web browser like Chrome and use it to access the Amazon site. Here is the link to download Chrome:
Thank you and I hope that helped.