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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 3267
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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Am a bit frustrated. Bought a Philips monitor 246E for my pc

Customer Question

Hi there. Am a bit frustrated. Bought a Philips monitor 246E for my pc last November. Today it will not work. I have unplugged and replugged it in to the socket, pc and anything else I can think of. Turned it on off using the button at the back too. It is not turning on as a screen...however, the small light in the RH corner, which usually indicates if on or not, is just blinking intermittently. So something is happening...but?! Help!
JA: What exactly is frozen or not starting up for you?
Customer: Sorry,,. Got my daughter texting me too.
JA: What Philips model do you have? And the Operating System (OS)?
Customer: The monitor itself is not showing the screen
JA: How long has this been going on with your computer? What have you tried so far?
Customer: this morning turned all on and off. Unplugged, plugged again connections checked very bizarre
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: i can usually solve most things....the pc itself is absolutely fine. It is the monitor
Submitted: 1 year ago.
Category: Computer
Expert:  Satchi replied 1 year ago.

Hello and welcome to Just answer which is a paid independent online technical support site.

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I am sorry to hear you're having trouble with this issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.

My name is Satchi & I will be assisting you today.

The cable connection please cross check as no signal is going from computer to monitor.

remove and reinsert firmly

Customer: replied 1 year ago.
That has been done several times. Even before the online chat
Expert:  Satchi replied 1 year ago.

I think Remote support will not resolve the issue.

DO you have another cable to try ?

Customer: replied 1 year ago.
No, but I can order one. Can you tell me exactly what to buy? Prob from amazon
Expert:  Satchi replied 1 year ago.

Which port are you connecting

in below picture

Customer: replied 1 year ago.
The 2nd from the left on your picture. Always been in that one
Expert:  Satchi replied 1 year ago.

On the other end same type of port where it goes to computer?

Customer: replied 1 year ago.
exactly.
Customer: replied 1 year ago.
Great. I will try that then.
Expert:  Satchi replied 1 year ago.

Yes good luck

Customer: replied 1 year ago.
I am buying a DVI not an HDMI cable! Am in the uk, so will look for an Amazon .co. Uk link instead
Customer: replied 1 year ago.
Thank you for your help. Found, and ordered. ��
Expert:  Satchi replied 1 year ago.

Yes you are welcome