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Can you please confirm the make and model of your phone and the radio app which you are using.
Please try to increase the media volume on your mobile phone. Please try to connect the headphone with your mobile phone as in most cases radio app work with the headphone connector is plug into mobile phone.
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Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Android devices have many different volume controls so it's possible the volume you're turning up isn't the one that controls the volume in the app. To double check, go to your device Settings, find the Sound option and then check the volume level of all the controls.
For Better understanding here's the link: https://help.tactustherapy.com/hc/en-us/articles/360024938752-I-can-t-hear-the-sound-from-my-app-What-should-I-do-