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Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 8308
Experience:  Certificate Course In Computer Maintenance
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I have tried 3 times to log into one drive each time it

Customer Question

I have tried 3 times to log into one drive each time it tells me that there is something wrong. I have changed my password ***** times but even though it updates that on the screen and I go to login it doesn't accept it,
JA: Just to clarify, what device or product are you trying to access?
Customer: microsodt one drive
JA: What's the brand and model of your product?
Customer: I don't know where do I find that
JA: What have you tried so far?
Customer: I have explained that in my first message
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: how secure is it
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
are you still working on my problem I thought I was communicating with micrsoft
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Please let me know you are still working on my problem
Expert:  Sudipto replied 1 year ago.

Hello. Welcome to JustAnswer! I'm Sudipto and I'm happy to assist you today with your problem.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Expert:  Sudipto replied 1 year ago.

Are you trying to access your One drive from your PC?

Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.

Is it a Windows PC?

Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.

Please wait for 48 hours and let me know, what happens, as this problem is generally caused due to server problem. If the problem do not get solve then, reply me back here.

Expert:  Sudipto replied 1 year ago.

Hi, I was just going through my old question and I saw that you have not replied back. Please let me know if you need any further assistance or information, I will be happy to provide that. Thanks.

Customer: replied 1 year ago.
Thank you I am now dealing directly with Microsoft and hopefully will get it sorted. I have cancelled my membership with just answer but thank you for your help,
Expert:  Sudipto replied 1 year ago.

Thanks for the update.