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Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
Are you trying to return the iPhone and you wish to get a refund?
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
Please follow the below instructions to get a refund from eBay.
You will have an opportunity to negotiate with the seller. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund.