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Joseph Newman
Joseph Newman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 5205
Experience:  Lead Technician at Maryville City Schools
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I am using Acrobat DC and the application keeps "Quit

Customer Question

I am using Acrobat DC and the application keeps "Quit unexpectedly" The same thing happens with Mail which I have tried to fix but no result
JA: How do you usually access Adobe? On a phone or tablet, or through a web browser?
Customer: I click on the application on my Mac
JA: What troubleshooting have you tried?
Customer: With mail I have used the blogs - Quit then reopen holding shift key then restart. With Adobe I have not tried anything yet new today!!
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Computer
Expert:  Joseph Newman replied 1 year ago.

Hello, my name is ***** ***** I'm happy to help you with your question today.

Expert:  Joseph Newman replied 1 year ago.

Follow the steps below to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

  • Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

  • Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

  • Restart the machine.

  • Launch Acrobat and Sign in to activate it.