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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 74725
Experience:  Over 15 years of consulting to the IT industry
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Somehow selected g.mail account! Tried unsuccessfully to

Customer Question

Somehow selected g.mail account! Tried unsuccessfully to recover. Thankyou
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: Phone and tablet
JA: What troubleshooting have you tried?
Customer: Tried to recover online but failed. I'm 70 and these things are beyond me!
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No thannkyou
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you