Ask a Computer Question, Get an Answer ASAP!
Hi, my name is ***** ***** I will do my best to help you today. Unfortunately the reason for this issue is not known, even by Amazon. You will need to contact Amazon to request a new Kindle Fire. Due to COVID-19 Amazon is not taking phone calls, unfortunately. You will need to contact them online. To do so, go to this link and select your issue using the "Tell Us More" section at the bottom. You will then get the option to chat online. https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510