How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Ricky Your Own Question
Ricky
Ricky, Computer Support Specialist
Category: Computer
Satisfied Customers: 8392
Experience:  5+ Years in IT Support
98270431
Type Your Computer Question Here...
Ricky is online now

Iphone 7 needs restored but cant do on computer, Aplle

Customer Question

iphone 7 needs restored but cant do on computer
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: Aplle iphone 7 IOS
JA: How long has this been going on with your Apple device? What have you tried so far?
Customer: 2 days have tried to restore by power off/volume down but when apple logo appears and I let go of buttons same screen appears with black wit white computer symbol with charger arrow and support.apple.com/iphone/restore keeps appearing
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: have tried this several times
Submitted: 1 year ago.
Category: Computer
Expert:  Ricky replied 1 year ago.

Hi, my name is ***** ***** I will do my best to help you today. Unfortunately the only possible way to restore an iPhone is with a computer using iTunes. This will erase everything on it. To do so, please do the following:

  1. Open iTunes on your computer

  2. Plug in the iPhone/iPad to the computer via the USB charging cable

  3. Click the small iPhone/iPad icon at the top left of iTunes

  4. Click Restore iPhone/iPad…

  5. Click Restore

  6. iTunes will download the software and restore the iPhone/iPad

Customer: replied 1 year ago.
got it done thanks
Expert:  Ricky replied 1 year ago.

Great! You're welcome