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Ricky, Computer Support Specialist
Category: Computer
Satisfied Customers: 8392
Experience:  5+ Years in IT Support
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Iphone 7 needs restored but cant do on computer, Aplle

Customer Question

iphone 7 needs restored but cant do on computer
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: Aplle iphone 7 IOS
JA: How long has this been going on with your Apple device? What have you tried so far?
Customer: 2 days have tried to restore by power off/volume down but when apple logo appears and I let go of buttons same screen appears with black wit white computer symbol with charger arrow and keeps appearing
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: have tried this several times
Submitted: 1 year ago.
Category: Computer
Expert:  Ricky replied 1 year ago.

Hi, my name is ***** ***** I will do my best to help you today. Unfortunately the only possible way to restore an iPhone is with a computer using iTunes. This will erase everything on it. To do so, please do the following:

  1. Open iTunes on your computer

  2. Plug in the iPhone/iPad to the computer via the USB charging cable

  3. Click the small iPhone/iPad icon at the top left of iTunes

  4. Click Restore iPhone/iPad…

  5. Click Restore

  6. iTunes will download the software and restore the iPhone/iPad

Customer: replied 1 year ago.
got it done thanks
Expert:  Ricky replied 1 year ago.

Great! You're welcome