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Hi! Welcome to JustAnswer.com, a third party question and answer site. My name is ***** ***** I will be assisting you today.
I am sorry to hear that you are facing this issue with your Apple account. I know that can be frustrating but I am here to help you.
Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.
If you have an Activation lock on your device, you will really need to sign in the account that was used in the iPad.
If you don't know your Apple ID, you can look up your Apple ID by entering the full name and email address associated with your Apple ID: https://iforgot.apple.com/appleid#!§ion=appleid
If you forgot your password, you can use this link to reset it. - https://iforgot.apple.com/password/verify/appleid
Another option is to talk to Apple now - https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
OR call (800) MY–APPLE (800–692–7753)
Please let me know if you have follow up questions. Thank you.
You need to know the Apple ID and password ***** was used to set up the iPad. Otherwise you will not be able to use the device.
Did you buy the device as Used?
That is an issue of Used iPads. They are activated using the seller's or someone else's Apple ID.
I suggest you return the iPad if that is still possible. You will not be able to recover the device.
I'm a site user like you, so I don't have access to your account details or charges, but customer service would be glad to help you with that.
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