How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rei Guimmayen Your Own Question
Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 7218
Experience:  Microsoft Certified Professional
106499931
Type Your Computer Question Here...
Rei Guimmayen is online now

Sorry i am a bit slow i have an ipad with activation lock

Customer Question

sorry i am a bit slow i have an ipad with activation lock and cannot rember apple id or pass word can you help please
JA: When did you last change your password ***** Apple ID?
Customer: as i have been dissabled i have not used it for sometime and forgotten all
JA: Did you try resetting through Apple's online account reset tool?
Customer: i am not very good with computers so where do i find this please
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: just that i am a bit slow sorry
Submitted: 1 year ago.
Category: Computer
Expert:  Rei Guimmayen replied 1 year ago.

Hi! Welcome to JustAnswer.com, a third party question and answer site. My name is ***** ***** I will be assisting you today.

Expert:  Rei Guimmayen replied 1 year ago.

I am sorry to hear that you are facing this issue with your Apple account. I know that can be frustrating but I am here to help you.

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

If you have an Activation lock on your device, you will really need to sign in the account that was used in the iPad.

If you don't know your Apple ID, you can look up your Apple ID by entering the full name and email address associated with your Apple ID: https://iforgot.apple.com/appleid#!&section=appleid

If you forgot your password, you can use this link to reset it. - https://iforgot.apple.com/password/verify/appleid

Another option is to talk to Apple now - https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

OR call (800) MY–APPLE (800–692–7753)

Please let me know if you have follow up questions. Thank you.

Customer: replied 1 year ago.
i still cannot get into my i pad it said the apple id cannot be used to unlock this i pad
Expert:  Rei Guimmayen replied 1 year ago.

You need to know the Apple ID and password ***** was used to set up the iPad. Otherwise you will not be able to use the device.

Expert:  Rei Guimmayen replied 1 year ago.

Did you buy the device as Used?

Customer: replied 1 year ago.
i am using a friendsdesktop to connect to you as i said i cannot get in my i pad
Customer: replied 1 year ago.
used
Expert:  Rei Guimmayen replied 1 year ago.

That is an issue of Used iPads. They are activated using the seller's or someone else's Apple ID.

I suggest you return the iPad if that is still possible. You will not be able to recover the device.

Customer: replied 1 year ago.
how do i cancel this
Expert:  Rei Guimmayen replied 1 year ago.

I'm a site user like you, so I don't have access to your account details or charges, but customer service would be glad to help you with that.

To cancel your subscription, please contact customer service at http://ww2.justanswer.com/help