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Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know from which account/Website your grandson has spent the money?
May I know from where your Grandson has purchased the Game?
Is it from Google play store?
Please call on the below customer support for PayPal.
They will be able to assist you with this further:-
United Kingdom:08707 301 881Hours of operation: Monday - Sunday, 8:00 a.m. to 6:30 p.m. Irish Standard Time
I'm afraid to say that, this is the only way to have a conversation with them at this point.
Just keep on trying to contact them here and there, someone will definitely assist you with this.