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Anikesh G
Anikesh G, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1947
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Ive just spoken to my bank and they have advised me that you

Customer Question

Hello ive just spoken to my bank and they have advised me that you should be able to help me . My granson has spent £ 237.00 on a game on my account without permission and the payments are pending
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It was on my samsung phone
JA: What Samsung model do you have?
Customer: S7
JA: How long has this been going on with your Samsung phone? What have you tried so far?
Customer: The payments were from yestuday and this morning ,i have spoken to my bank and they advised i get hold of you
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Computer
Expert:  Anikesh G replied 1 year ago.

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know from which account/Website your grandson has spent the money?

Customer: replied 1 year ago.
Ok will somebody ring me
Expert:  Anikesh G replied 1 year ago.

May I know from which account/Website your grandson has spent the money?

Customer: replied 1 year ago.
Its my natwest account /google and pay pal
Expert:  Anikesh G replied 1 year ago.

May I know from where your Grandson has purchased the Game?

Customer: replied 1 year ago.
Yesturday and this morning
Customer: replied 1 year ago.
Sorry its google i belive
Expert:  Anikesh G replied 1 year ago.

Is it from Google play store?

Customer: replied 1 year ago.
Paypal google epl
Expert:  Anikesh G replied 1 year ago.

Please call on the below customer support for PayPal.

They will be able to assist you with this further:-

United Kingdom:
08707 301 881
Hours of operation: Monday - Sunday, 8:00 a.m. to 6:30 p.m. Irish Standard Time

Customer: replied 1 year ago.
Not really helpful nobody is available to talk to
Expert:  Anikesh G replied 1 year ago.

I'm afraid to say that, this is the only way to have a conversation with them at this point.

Just keep on trying to contact them here and there, someone will definitely assist you with this.