Ask a Computer Question, Get an Answer ASAP!
Hi! Welcome to JustAnswer.com, a third party question and answer site. My name is ***** ***** I will be assisting you today.
May I know which account are you trying to access?
Hi. Without the information I have requested from my previous message, I can only give you a general answer to your question but I hope this helps.
If you don't know your Apple ID, you can look up your Apple ID by entering the full name and email address associated with your Apple ID: https://iforgot.apple.com/appleid#!§ion=appleid
If you forgot your password, you can use this link to reset it. - https://iforgot.apple.com/password/verify/appleid
Another option is to talk to Apple now - https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
OR call (800) MY–APPLE (800–692–7753)
Please let me know if you have follow up questions. Thank you.