How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rei Guimmayen Your Own Question
Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 7153
Experience:  Microsoft Certified Professional
106499931
Type Your Computer Question Here...
Rei Guimmayen is online now

Apple i phone 7s. apple icon and blank screen flashing on

Customer Question

Apple i phone 7s. apple icon and blank screen flashing on intermittently. cannot get past this point into phone. phone no***********.
JA: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?
Customer: yes not working
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: when ringing phone it goes to voice message and does not ring
Submitted: 1 year ago.
Category: Computer
Expert:  Rei Guimmayen replied 1 year ago.

Hi! Welcome to JustAnswer.com, a third party question and answer site. My name is ***** ***** I will be assisting you today.

Expert:  Rei Guimmayen replied 1 year ago.

I am sorry to hear that you are facing this issue with your iOS device. I know that can be frustrating but I am here to help you.

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

Here is how you can fix this.

if your iOS device is stuck in Apple logo or frozen, please see steps from the link below.

https://support.apple.com/en-us/HT201412

If you’re not successful, you can call Apple support at 800-APL-CARE(###) ###-#### or via chat at https://getsupport.apple.com/?caller=psp&PR