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Hi, my name is ***** ***** I will help you with your question today.
Can I see a screenshot showing how the original symptom looks like for a technical review?
The remote assistance offer is optional, offer by the site automatically, not me.
We are work here without using a remote session, though the remote session may give you the best experience.
So we can move forward. Thanks.
Yes, was on a phone call just now.
Since you are using a Mac and iPhone then it is extremely unlikely that your system itself is hacked or infected with a virus. If you've changed your email password ***** it is also unlikely someone has direct acess to your account.
More likely, a spammer (or, even, a virus on one of your friend's Windows computers) is merely using your email address in an act of obfuscation. They "inject" your email address into the headers of the spam they are sending in order to hide the true sender of the email.
Eventually, the emails should cease (if they haven't already) as they move on to using another email address or the virus is cleared.
Hopefully, this answer will satisfy your concerns. If you still have questions or if something is unclear, please reply back and let me know. I'll be happy to help you further to try and get this resolved quickly.
Thank you and good luck,
You are very welcome! I’m always happy to help. If you have any additional questions, please let me know at any time. You can submit new questions directly to me via the following page, as well, and I’ll respond promptly if I’m online: