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Hello, Welcome to Just Answer an independent paid Question & Answer web portal. I am Rafi and I will try to do my best to help you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. Please take the time to carefully read and follow the instructions.
To answer your question -
We will need to reset your TV to factory settings to clear out any backend system errors. This process is called a data reset, and it stored data while returning everything to the default settings.
Thank you very much for your time & patience while I typed up your response. Let me know if you have any follow up questions. I am here to help you. Thanks.
Also, few tips to consider If your having network and app connection issues I would suggest the following:
I hope that I was able to help you with the issue you are experiencing. If you still can't get the TV setup correctly with the steps above technician service request must be made.