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Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know from where did you order the birthday card?
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
I would like to inform you that we do not offer Delivery services. If you can help me with the information on your order and the other details, I can redirect you to the concerned team. Thank you.
Thanks! have a great day.