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NILESH PANCHAL
NILESH PANCHAL, Computer Software Engineer
Category: Computer
Satisfied Customers: 2736
Experience:  7 years of programming experience and Microsoft technologies expert
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I deactivated my Bt virus protection to save app space on my

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I deactivated my Bt virus protection to save app space on my Samsung x3 cover mobile and now it is locked completely
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to assist you today!

Kindly let me know if you are facing issue with your phone or BT virus protection.

Customer: replied 1 year ago.
phone is locked and wants a pin but I don't have one

Have you forgot your unlock pin for the phone.

NILESH PANCHAL and 6 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
no thank you , the message on phone says it was locked by anti theft because someone tried to disable device admin

Did you restart your phone and tried to connect again.

Customer: replied 1 year ago.
I cant turn phone off

Press your power button until you get option to shut down your phone and when you get option do it and start again.

Customer: replied 1 year ago.
Press button but wont switch off

You need to keep it pressed for 15 to 20 seconds until it turns off.

Customer: replied 1 year ago.
I have but won't switch off

Do you have detachable battery on your phone.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I've taken it out ok
Customer: replied 1 year ago.
im now on my pc again
Customer: replied 1 year ago.
ive taken battery out
Customer: replied 1 year ago.
it is now off are you going to remotely connect

Now insert it again and start your phone to see if you are able to access it or not.

Customer: replied 1 year ago.
done that now waiting

Ok start your phone and let me know the status.

Customer: replied 1 year ago.
it started ok but when I put in my pass code pin it goes back to locked again

Ok so you are able to enter passcode and go to next screen and then your phone locks.

Customer: replied 1 year ago.
after passcode and press ok it goes straight to locked screen

Do you have BT virus protect on your desktop.

Customer: replied 1 year ago.

Kindly join below link to start securer remote assistance.

http://www.justanswer.com/remotedesktop/join.aspx?Session=561d09b2-b8c0-45d6-95a5-63c5d76f786a

We connected through remote assistance and worked on your issue but you are not able to login to your Mcafee account so we could not unlock your pin for phone.

In this case we have only one option left to connect with Mcafee customer support team and follow below steps.

Contact Customer Service, and provide the following information:

  • Name of the McAfee application (Mobile Security)
  • Your phone number
  • Your email address linked with your McAfee Account
  • The IMEI/MEID number of your device (Android ID for tablets)
  • Your registered buddy names and email addresses for verification
  • Details of your subscription/date of last activation

Thank You!

Nilesh