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Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 8312
Experience:  Certificate Course In Computer Maintenance
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There may be a virus on my laptop when I entered a page and

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There may be a virus on my laptop when I entered a page and I don’t know what to do
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: It’s a Lenovo ThinkPad I’m not sure what OS it is
JA: What have you tried so far with your ThinkPad? Have you installed any updates recently?
Customer: No not really, I’ve been downloading apps
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Hello. Welcome to JustAnswer! I'm Sudipto and I'm happy to assist you today with your problem.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Why do you doubt that, there may be a virus in your laptop?

Customer: replied 1 year ago.
When I entered some website my laptop started talking about how i shouldn’t shut it down and that my IP address has been used without consent
Customer: replied 1 year ago.
I’m very worried
Customer: replied 1 year ago.
I don’t want to switch to a remote assistant please
Customer: replied 1 year ago.
Customer: replied 1 year ago.
I just paid £5 on you guys for nothing
Customer: replied 1 year ago.

Can you tell me the name of the website?

Customer: replied 1 year ago.
Of course, it’s
Customer: replied 1 year ago.
Help me please I’m so exposed at the moment with my credit card details and email accounts

OK, wait let me check.

Customer: replied 1 year ago.
Thank you
Customer: replied 1 year ago.
It says here my laptop is being infected with Pornographic Spyware and virus

Did you see anything like pornographic material on your laptop?

Customer: replied 1 year ago.

Then, why do you think that, your laptop is infected?

Customer: replied 1 year ago.
I was hoping to watch some Star Wars episodes online but I didn’t know I was going to be hacked
Customer: replied 1 year ago.
It says here on the screen with a voice saying how it’s been infected with pornographic spyware but I don’t know from what

Can you tell me, what it is saying and when it started?

Customer: replied 1 year ago.
There are some stuff on the page that I cannot move. It says “do not ignore this critical alert. If you close this page, your computer access, will prevent further damage to our network. Your computer has alerted us that it has been infected with a Pornographic spyware virus. The following is being a stolen:
1. Facebook logins
2. Credit Card details
3. Email account logins
4. Photos and documents stored on this computer”. So the error logged in at Fri June 5 2020 19:40pm
Customer: replied 1 year ago.
I hope this is of help

Do you see this message on that link?

Customer: replied 1 year ago.
It had popped up on the page and I cannot leave it
Customer: replied 1 year ago.
It’s asking me to fill in a windows security login, but I had never known this and hadn’t filled it out before

Do not try anything, those are spams to get the information, just close the browser window and restart the PC, that should solve the problem.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I won’t get hacked or information stolen?
Customer: replied 1 year ago.
Restart as in restart the entire laptop? Or shut down?

Yes, restart the laptop.

No, you data will not be stolen but if you enter anything on that page then, it may get stolen.

Customer: replied 1 year ago.
Thank you!

You are Welcome.

Sudipto and 2 other Computer Specialists are ready to help you

Please let me know if you need any further assistance or information, I will be happy to provide that. Thanks.