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Jeffrey B
Jeffrey B, Specialist
Category: Computer
Satisfied Customers: 5527
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I am trying to set up my Canon ip7250 printer to print via

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I am trying to set up my Canon ip7250 printer to print via wifi and Apple airprint. It has worked via wifi and i tried to set it up to print from my iphone and ipad. I googled the problem and found lots of people found it was an issue with their router. Itried to adjust the stiings on the router but this mad no difference . Now I cant even print via wifi. tried reinstallation of print drivers but this has not fixed it.
JA: How are you connecting to your IP7250: wirelessly or by USB?
Customer: I tried successfully with USB but that is no good as the printer is in another room. I need to connect via wifi, it used to work.
JA: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.
Customer: i have a windows PC10 not mac
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no

Hello, my name is*****'m happy to assist you today with your Canon ip7250 printer, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please install the drivers and firmware here:https://www.canon.co.uk/support/consumer_products/products/printers/inkjet/pixma_ip_series/pixma_ip7250.html

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
i have downloaded this and tried running it

great,

are we on a pc?

Kind regards,

Jeffrey

Customer: replied 1 year ago.
on PC what happens if I pay the £22 and you cant fix it. Remember I have two problems, one cant print from PC via wifi and second cant print via apple air print.

you can always get your money back.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
ok but will need to be latter going out now.

take your time

I am here almost 24/7, just send me a message if you need me.

Stay healthy.

Kind regards,

Jeff

Customer: replied 1 year ago.
Hi im back online

great,

i am available.

Kind regards,

Jeffrey

Jeffrey B and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Hi I clicked the secure remote assistant ?

Great,

Please click the link on the pc and open the download:https://join.zoho.eu/867079094

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 1 year ago.
back online
Customer: replied 1 year ago.
hi are you there

yes i am available.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
im back

i am available.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
im back online are you able to help ?

please click this link:https://join.zoho.eu/599130968

Kind regards,

Jeffrey

Customer: replied 1 year ago.
have you lost the link ?
Customer: replied 1 year ago.
Hi whats happening

I am so sorry, my laptop disconnected.

i am available.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
I have fixed it myself, I thought it was the router. Purchased new one and now printing via airprint and wifi.

Great, glad to read this got solved, you are welcome.

I am here almost 24/7, just send me a message if you need me.

Stay healthy.

Kind regards,

Jeff