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I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.
We've seen MANY customers using Zoom for the first time recently due to the COVID-19. Please check out the tutorials in the link below. It has everything you need to get started:
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
(Your friendly expert)