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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I have waited 30min on customer care and gave up. I am 87

Customer Question

I have waited 30min on customer care and gave up. I am 87 years of age I have no idea what they are asking me to do with numbers. Not only did I have a problem getting my secure name the reason the person who dealt with me spelt it the wrong way so I was refused, then someone put that RIGHT. nOW TO SECURE MY ACCOUNT TGHEY ARE SENDING ME DIFFERENT NO I HAVE TRIED TO Do this on my computer but really I do not understand what I am doing. I am 87YEARS OF AGE111111
JA: How long have you had your AGE111111?
JA: The Technician will be able to walk you through that. What have you tried so far?
Customer: The latest numb er I have been given is 1009 what have
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I am not that good on a computer I am trying my best
Submitted: 1 year ago.
Category: Computer
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

In that case FROM ANOTHER PC, you can repair your windows using the Win 10 Iso file from Microsoft.

Download the ISO file from this link -

More info -

How to boot from USB - Head to launch from USB section on -

If you do not have another PC then you can purchase that bootable USB from Amazon at this link -


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.