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Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company
Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)
I am sorry you are having this concern, I will do my best to help you today.
To answer your question ->
Its possible some apps and programs are locked down and not able to clean. I recommend using this software here to perform a clean up on your Windows 10 pc - its called CCleaner - You can download from this link here - https://www.ccleaner.com/ccleaner/download
I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.
Thank you for requesting secure remote assistance. To get connected, first follow this On your Computer - download the Free Version of TeamViewer quick support app from the link below.
Next, open the downloaded file and install it.
Once you have Teamviewer open it will display Your ID numbers with a password ***** it on the screen. Share that with me. Thanks
For Mac use this - https://www.teamviewer.com/en/download/mac-os/
Says teamviewer is not open on your side. Please confirm
You need to open Teamviewer and leave it running. Please confirm that it is open and the updated password ***** is showing
Please open Teamviewer again and then give me the ID numebrs again