How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Ameen Khan Your Own Question
Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
101830517
Type Your Computer Question Here...
Ameen Khan is online now

Quickclean isn't working, Dell Inspiron 660, windows 10,

This answer was rated:

Quickclean isn't working
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Dell Inspiron 660, windows 10
JA: What have you tried so far with your Inspiron? Have you installed any updates recently?
Customer: Installed the latest windows mod
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I can't think of anything in particular

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Its possible some apps and programs are locked down and not able to clean. I recommend using this software here to perform a clean up on your Windows 10 pc - its called CCleaner - You can download from this link here - https://www.ccleaner.com/ccleaner/download

-----

I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Ameen Khan and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Just a thought. Quickclean worked perfectly well before the latest windows 10 update was installed
Customer: replied 1 year ago.
Can I try ccleaner rather than wait for the Tech Support Specialist ?
Customer: replied 1 year ago.
When will the specialist be able to help?

Thank you for requesting secure remote assistance. To get connected, first follow this On your Computer - download the Free Version of TeamViewer quick support app from the link below.

Next, open the downloaded file and install it.

Once you have Teamviewer open it will display Your ID numbers with a password ***** it on the screen. Share that with me. Thanks

https://www.teamviewer.com/en/info/free-remote-access-software/

For Mac use this - https://www.teamviewer.com/en/download/mac-os/

Customer: replied 1 year ago.
My ID is 1 234 567 890
My password ***** *****
Customer: replied 1 year ago.
I have just found another set of numbers: ID 365 358 206, Password *****
Which is correct, please.
Customer: replied 1 year ago.
I have just discovered that the ID that I had found is invalid. Please help.
Customer: replied 1 year ago.
I'm very sorry but I am getting nowhere with this enquiry. Can you get me on the right path?

Says teamviewer is not open on your side. Please confirm

Customer: replied 1 year ago.
What exactly do you mean.

You need to open Teamviewer and leave it running. Please confirm that it is open and the updated password ***** is showing

Customer: replied 1 year ago.
I am very sorry but, despite your attempts to help I am still totally confused and so I would like to abandon my enquiry.

Please open Teamviewer again and then give me the ID numebrs again