How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask VanHilton M Your Own Question
VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 9127
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
104802751
Type Your Computer Question Here...
VanHilton M is online now

Problems with email. When I press on the icon the texts

This answer was rated:

Problems with email. When I press on the icon the texts don't always appear. Then I can't scroll up previous emails.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: On my ipad
JA: What troubleshooting have you tried?
Customer: That's what I would like to know what to do
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: Has the format of the email page changed

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

VanHilton M and 7 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
I've switched my iPad off completely and then on again bu T no luck

Can you please elaborate on the issue so that I may assist you further?

Customer: replied 1 year ago.
My emails from yesterday do not appear when I scroll the screenup

Did you try to test send email on your own?

Customer: replied 1 year ago.
I haven't sent one today but have received some

Did you use app or safari?

Customer: replied 1 year ago.
Gmail I suppose.

Uninstall the gmail app and reinstall again