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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 11996
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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Unable to get access to internet modem has been flashing red

Customer Question

Unable to get access to internet modem has been flashing red since 8pm last night
JA: When did you last change your Wi-Fi password?
Customer: We havent
JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?
Customer: No
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Ameen Khan replied 1 month ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Flashing red is a sign of a bad main board unit in your modem.

Its best to call your internet provider to give you a replacement of that modem

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I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Customer: replied 1 month ago.
The provider is talktalk
Expert:  Ameen Khan replied 1 month ago.

Okay, please contact them directly for a replacement