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Tech Expert
Tech Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 7365
Experience:  Technical Support Engineer
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My printer will not print a word dock I have 8 docks in

Customer Question

My printer will not print a word dock I have 8 docks in queue and can not cancel them
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Its connected by cable to the tower
JA: When did you last update the printer driver software?
Customer: It will print some reports
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Tech Expert replied 2 months ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

Expert:  Tech Expert replied 2 months ago.

May I know if you are still connected with me?

Customer: replied 2 months ago.
David
Expert:  Tech Expert replied 2 months ago.

Hi, David. I understand that you are unable to print the word documents. If that is correct, I will be glad to help you in fixing the issue.

What is the make and model of the printer?

Expert:  Tech Expert replied 2 months ago.

Hello, I noticed you haven’t had time to respond to my inquiry, so based on the information you have given me, this is the best answer that I am able to provide at this time. If this does not solve your issue, please feel free to come back and provide me with more information and I will do my best to help you find a solution.

Please disconnect the power cord from the back of the printer. Wait for 10 minutes and reconnect it back. Once done, try to print.

Customer: replied 2 months ago.
HP Office jet pro 8610, NO
Expert:  Tech Expert replied 2 months ago.

Please disconnect the power cord from the back of the printer. Wait for 10 minutes and reconnect it back. Once done, try to print.