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Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.I am sorry to hear you are having trouble with your MAC Mail. Hopefully, we can get this resolved quickly.May I know whom I am chatting with?
Hi, Brenda. I understand that the MAC mail crashes when you open it. If that is correct, I will be glad to help you in fixing the issue.Is this the same computer with which you are facing this issue?
Are you getting any error message?
Try to reset the application state by removing the following folder: /Users/username/Library/Containers/com.apple.mail/Data/Library/Saved Application State/com.apple.mail.savedState
Please navaigate to the below path in your fnder and remove application state folder on it: /Users/username/Library/Containers/com.apple.mail/Data/Library/Saved Application State/com.apple.mail.savedState
Yes, you can do that. However, kindly follow the above steps once.
Close all the applications and be on your desktop screen.
Hold the OPTIONS key on your keyboard and click on GO option from the desktop
Containers/com.apple.mail/Data/Library/Saved Application State/com.apple.mail.savedState
It is the ALT key on uyour keyboard.
You may not be following the steps properly. Let me remotely access the computer and fix the issue for you. There is a charge of $30 for secure remote assistance.
I understand that. But this remote session is safe and secure. You can see each and every steps that I perform your computer.
I did provide you the solution above, please follow it. You can get connected to our customer service department using the below link to cancel the service. https://www.justanswer.com/help/You can also reach our customer service team at 1-***-***-****.
You are welcome. Thank you for contacting us.