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Jeffrey B
Jeffrey B,
Category: Computer
Satisfied Customers: 3815
Experience:  ICT Support 1/2/3/ Line at Peopleware
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Why can my memory stick video not play on my DMR-HWT150, IT

Customer Question

why can my memory stick video not play on my DMR-HWT150
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: IT IS FOR MY TV FREEVIEW BUT CAN LOOK AT PHOTOS ON TV FROM MY MEMORY STICK SO WONDERED WHY CANT SHOW VIDEO
JA: What's the brand and model number of your TV? How old is it?
Customer: ITS A PANASONIC 2009 I THINK
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: NO PROMBLEM WITH ANYTHING ELSE
JA: How long has this been an issue with your Panasonic? What happened right before this?
Customer: NOTHING WRONG WITH TV OD
JA: How long have you had your DMR-HWT150?
Customer: 2017
JA: What have you tried so far with your Panasonic product?
Customer: DONT KNOW WHAT YOU MEAN I JUST PUT THE VIDEOS ON STICK BUT PHOTOS PLAY
JA: The Technician will be able to walk you through that. Anything else you want the Electronics Expert to know before I connect you?
Customer: JUST TO SAY I AM 75 SO NOT UP ON TECH THINGS
Submitted: 1 month ago.
Category: Computer
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
NOT HAD A ANSWER YET JUST A TEXT TO SAY YOUR LOOKING AT IT AND THAT WAS12.50
Customer: replied 1 month ago.
ARE YOU STILL LOOKING INTO MY QUESTION AND HOW LONG WILL I NEED TO WAIT AS IT WAS STARTED AT 12 47
Customer: replied 1 month ago.
PLEASE CAN YOU LET ME KNOW WHATS HAPPENING BEEN SAT HERE NEARLY A HOUR AM I STILL CONNECTED
Expert:  Jeffrey B replied 1 month ago.

Hello, my name is*****'m happy to assist you today with your DMR-HWT150, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

Try powering off the DMR-HWT150, pull the power cable out of the DMR-HWT150, wait for 1 minute, then put the power cable back in. After this try again.

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 1 month ago.
Still not doing
Customer: replied 1 month ago.
Think I will just forget it
Expert:  Jeffrey B replied 1 month ago.

understood, thank you

what are the movie files on the usb stick?

Kind regards,

Jeffrey

Customer: replied 1 month ago.
Just close it getting no where
Expert:  Jeffrey B replied 1 month ago.

i am sorry to read this.

I am here almost 24/7, just send me a message if you need me.

Stay healthy.

Kind regards,

Jeff