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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 12000
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I changed the password for my iMac recently and can’t

Customer Question

Hi. I changed the password ***** my iMac recently and can’t remember the new one so I’m locked out. Can you help please?
JA: Just to clarify, what device or product are you trying to access?
Customer: Hello. I recently changed the password ***** my iMac and can’t remember the new one so I’m locked out. Can you help please? Jan
JA: How long have you had your iMac?
Customer: A long time but I had it upgraded this year and it’s running OS Catalina.
JA: What have you tried so far with your Apple product?
Customer: I tried resetting my Apple passcode on my iPad but it hasn’t got through to the iMac
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I think that’s all
Submitted: 1 month ago.
Category: Computer
Expert:  Ameen Khan replied 1 month ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

If you have forgotten your apple ID/iCloud email - you can look it up by using this tool - You can look up your Apple ID by entering the full name and email address associated with your Apple ID. -!&section=appleid

If you forgot your password ***** can use this link to reset it -

Another option is to talk to apple now -


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Customer: replied 1 month ago.
Hi. I already tried resetting my Apple ID passcode . It works for my iPad and iPhone. The problem is with the iMac password ***** on startup. I thought they were the same thing but it seems not. J
Expert:  Ameen Khan replied 1 month ago.

In that case, follow this guide -