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Tech-Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 12555
Experience:  Technical Support Engineer
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My email had suddenly thrown me out and won't let me use it,

Customer Question

My email had suddenly thrown me out and won't let me use it
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: btinternet
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: on my iMac
JA: What troubleshooting have you tried?
Customer: I wouldn't know where to start
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not at the moment, but hang on: I'm worried by the credit card charge
Submitted: 1 year ago.
Category: Computer
Expert:  Tech-Expert replied 1 year ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your email. Hopefully, we can get this resolved quickly.
What is the error you are getting when trying to access your email?

Expert:  Tech-Expert replied 1 year ago.

May I know if you are still connected with me?

Expert:  Tech-Expert replied 1 year ago.

Hello, I noticed you haven’t had time to respond to my inquiry, so based on the information you have given me, this is the best answer that I am able to provide at this time. If this does not solve your issue, please feel free to come back and provide me with more information and I will do my best to help you find a solution.

Please restart the computer and try to access your email again.