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Tech-Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 12542
Experience:  Technical Support Engineer
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My Apple desk top won't recognise my password. Its been the

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My Apple desk top won't recognise my password. Its been the same for years. Can I just not use a password
JA: What version of iTunes are you using to sync your Apple device?
Customer: Dont know
JA: When did you last reboot?
Customer: I think some up dates were a few days ago ? I'm really NOT tech savvy at all
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I don't think so

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.

I understand that you are unable to login to the Apple Desktop and the password ***** ***** recognized. Is that correct?

Customer: replied 1 year ago.

Thank you for the confirmation. Please click on the below link and follow the instructions on it to recover the password.

https://www.macworld.co.uk/how-to/mac/forgotten-mac-password-3594395/

Customer: replied 1 year ago.
I'm obviously not on my Desktop at the moment

I will not be able to access your desktop as the password ***** ***** working and I have declined your request for secure remote assistance. Please click on the below link and follow the instructions on it to recover the password.

https://www.macworld.co.uk/how-to/mac/forgotten-mac-password-3594395/

Tech-Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 12542
Experience: Technical Support Engineer
Tech-Expert and 6 other Computer Specialists are ready to help you

Hi,

I want to find out if your matter is resolved or you still need assistance?

Kind regards

Customer: replied 1 year ago.
I’ve managed to open my Desktop but now I need a keychain password, I thought it would’ve been my regular password ***** that didn’t work so I used the new password ***** didn’t work either , I tried to change the password ***** didn’t work. I can get my email and zoom but can’t access Safari, very frustrating

http://www.justanswer.com/remotedesktop/join.aspx?Session=4ed3b0ee-8ec6-4ac1-a6f8-721677c45716 please select this link and follow the on-screen prompts. Please then provide me your cell \ email in the private contact box beneath this chat. Thank you.

Customer: replied 1 year ago.
Ok