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Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I understand that you are unable to login to the Apple Desktop and the password ***** ***** recognized. Is that correct?
Thank you for the confirmation. Please click on the below link and follow the instructions on it to recover the password.
I will not be able to access your desktop as the password ***** ***** working and I have declined your request for secure remote assistance. Please click on the below link and follow the instructions on it to recover the password.
I want to find out if your matter is resolved or you still need assistance?
http://www.justanswer.com/remotedesktop/join.aspx?Session=4ed3b0ee-8ec6-4ac1-a6f8-721677c45716 please select this link and follow the on-screen prompts. Please then provide me your cell \ email in the private contact box beneath this chat. Thank you.