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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 74804
Experience:  Over 15 years of consulting to the IT industry
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I bought a tablet in April and tried to sign in to my email.

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i bought a tablet in April and tried to sign in to my email. My gmail stopped me getting any mail and suggested someone was trying to gain access into it. I've tried to rectify the problem but i'm 79 and not very technically minded. Can you help please?
JA: Are you logged into your Gmail account on any other devices?
Customer: yes on my mobile
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: phone number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I dont know, I just want my emails back

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Richard and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Thank you, ***** ***** need the help

Please click this link

https://join.zoho.eu/923675643

And open the file that downloads