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Tech Expert
Tech Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 7177
Experience:  Technical Support Engineer
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BT have recently upgraded me and I have a new hub and

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Hello BT have recently upgraded me and I have a new hub and password, I think this is why my computer is now not speaking to my printer. I am not young nor that clever with theses things
JA: Who makes your router?
Customer: BT.
JA: What have you tried so far?
Customer: going into Epsom printer connection checker
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.

What is the make and model of the printer?

May I know if you are still connected with me?

Hello, I noticed you haven’t had time to respond to my inquiry, so based on the information you have given me, this is the best answer that I am able to provide at this time. If this does not solve your issue, please feel free to come back and provide me with more information and I will do my best to help you find a solution.

Please refer to the printer manual to connect it to the wifi network. Make sure you connect both the computer and the printer to the same network.

Customer: replied 1 month ago.
Then I wish to cancel, I am 76 years old and only need help with is one thing

I am here to help you and I have been waiting for your response.

What is the make and model of the printer?

Customer: replied 1 month ago.
When will he/she call

I am sorry I do not have an option to provide the phone support.

What is the make and model of the printer?

Customer: replied 1 month ago.
Why do you answer I’m ediately until you have the money

Perhaps you are missing my response. Please let me know if you are able ready my message.

Customer: replied 1 month ago.

What is the make and model of the printer?

Customer: replied 1 month ago.
EpsonXP- 452

Go to Settings, Network settings Wifi setup on your printer and follow the on-screen instructions to set up the printer.

Customer: replied 1 month ago.
This is hopeless and so far paid 27£

I am sorry that I will not be able to access your tablet remotely and I have declined your request for secure remote assistance.

Customer: replied 1 month ago.
How can I cancel

You can get connected to our customer service department using the below link to cancel the service.
https://www.justanswer.com/help/
You can also reach our customer service team at 0***-***-**** / 1-***-***-****.

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