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To answer your question ->
That is strange, the details you gave should match up to their system unless you got the wrong company.
If on the router you see no lights then in that case, that router is not functioning. You should be getting some lights to know that it is active. Try this
First step is to ensure the cable connections are connected, next unplug them including the power. wait 30 minutes, then reconnect them back. Once you have a blue light in the front that means you have active, internet. And then test after this change. If it still does not work, call your internet provider to see if there is an outage in your area
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