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Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble login to your Facebook account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please do follow the steps in the below link to reset the password ***** your Facebook account.
If you are unable to reset the password ***** your Facebook account using the steps in the above link, I suggest you to submit the form using the below link to recover the Facebook account.
May I know if you have your computer next to you? So that, I can go ahead and access your computer and help you to fix the issue.
Let me provide you the steps to allow me to access your computer. Please perform the same in your computer.
Please open the below link in a browser in your computer and enter the session ID as 773-142-099 and click on Join session.https://join.zoho.in/
Once you click on it, a new page will be opened. Click on DOWNLOAD button. A file called "ZA_Connect " or JOINMAC will be downloaded. Select RUN or OPEN if prompted and if not prompted then double click the ZA_Connect file in your downloads folder to run it. And then click on YES or OK or JOIN when prompted.
May I know if you were able to follow the steps in the above link to allow me to access your computer?
Please try to use a different browser.
I am sorry for what you are facing. As you do not have access to the recovery options on file to recover the account, I suggest you to submit the form using the below link to recover the Facebook account. Facebook team will get back to you regarding the account recovery.