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Tech Raksh
Tech Raksh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 8814
Experience:  Customer support Engineer
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My FB was disabled yesterday. Can't get back on as my old

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My FB was disabled yesterday. Can't get back on as my old mob. No. keeps blocking me.
JA: Which Facebook product do you have?
Customer: I may have had a mob. FB at one time, but I use the main FB.
JA: What have you tried so far with your Facebook software?
Customer: I have given my new mob. N
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I just need old no. deleted to get back online.

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble login to your Facebook account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please do follow the steps in the below link to reset the password ***** your Facebook account.

https://www.facebook.com/help/213395615347144

If you are unable to reset the password ***** your Facebook account using the steps in the above link, I suggest you to submit the form using the below link to recover the Facebook account.

https://www.facebook.com/help/contact/357439354283890

Tech Raksh and 4 other Computer Specialists are ready to help you

May I know if you have your computer next to you? So that, I can go ahead and access your computer and help you to fix the issue.

Customer: replied 1 year ago.

Let me provide you the steps to allow me to access your computer. Please perform the same in your computer.

Customer: replied 1 year ago.
Ok

Please open the below link in a browser in your computer and enter the session ID as 773-142-099 and click on Join session.
https://join.zoho.in/

Once you click on it, a new page will be opened. Click on DOWNLOAD button. A file called "ZA_Connect " or JOINMAC will be downloaded. Select RUN or OPEN if prompted and if not prompted then double click the ZA_Connect file in your downloads folder to run it. And then click on YES or OK or JOIN when prompted.

Customer: replied 1 year ago.
Can't open as my address is invalid. I gave them my new address before.

May I know if you were able to follow the steps in the above link to allow me to access your computer?

Customer: replied 1 year ago.
No , browser would not accept my address.

Please try to use a different browser.

Customer: replied 1 year ago.
I use an old iPad. Can't access.
Customer: replied 1 year ago.
I need my old phone no. deleted.

I am sorry for what you are facing. As you do not have access to the recovery options on file to recover the account, I suggest you to submit the form using the below link to recover the Facebook account. Facebook team will get back to you regarding the account recovery.

https://www.facebook.com/help/contact/357439354283890