Ask a Computer Question, Get an Answer ASAP!
Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble login to your email account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
May I know the email provider with which you are facing the issue?
May I know if you are receiving any error message while login to your Amazon account?
Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?
May I know if you are using Windows computer or a MAC computer?
Please click on the below link and scroll down and click on I Agree button. A file by name Elsinore.ScreenConnect.Client will be downloaded. Double click on that file to run it.
Let me access your computer and help you to fix the issue. Please perform the above mentioned steps to allow me to access your computer.
May I know if you clicked in I agree button?
Once you click on the above link, did you get a option to click on I agree button?
May I know if you are using Chrome book?
Please let me know if you are using Windows 10 or Chrome book?
Let me provide you an alternate steps. Please perform the steps accordingly in your computer.
Please open the below link in a browser in your computer and enter the session ID as 233-824-675 and click on Join session.https://join.zoho.in/
Once you click on it, a new page will be opened. Click on DOWNLOAD button. A file called "ZA_Connect " or JOINMAC will be downloaded. Select RUN or OPEN if prompted and if not prompted then double click the ZA_Connect file in your downloads folder to run it. And then click on YES or OK or JOIN when prompted.
Please let me know if you find any difficulty in establishing the remote connection.
May I know if you are still connected with me?
May I know if you click on download button?
Okay, please ignore. Let me help you to fix the issue through this chat window.
Please do follow the steps in the below link to reset the password ***** your Amazon account. Let me know if you find any difficulty in following the steps.
May I know if you were able to follow the steps in the above link to reset the password?
It seems that you are not connected with me at the moment. However, please do follow the steps in the above link to fix the issue. Thank you for contacting us. Feel free to contact us for further assistance. Have a great day.
May I know the issue you are facing in resetting the password?
Please click on the link below and enter the email address which you have used with your Amazon account and follow the onscreen intructions to reset the password.
I am sorry for what you are facing. As you do not have access to the recovery options on file to recover the account, I suggest you to use the below number to get connected with Amazon customer service. They will be able to help you to recover the account for you.
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