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Hi, my name is ***** ***** I will do my best to help you today. If the screen does not come on at all when you try to turn on your phone, it is most likely either a faulty charger or a bad battery. Please first try using a different charging cable and block to charge the phone. If it still does not work, you will need to contact Apple directly to have the battery replaced. You can reach Apple UK at 0800(###) ###-####/strong>
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