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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 9510
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have lost sound & clip vision [eg YouTube] on my MacBook

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I have lost sound & clip vision [eg YouTube] on my MacBook Air
JA: What Apple model do you have? And the Operating System (OS)?
Customer: MacBook Air using Safari
JA: How long has this been going on with your computer? What have you tried so far?
Customer: One day. I've spent about 5 hours following online advice and have cleaned
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: my PC with CleanMy Mac-X

Hello and Welcome to JustAnswer.

My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble.

May I know, are you having the issue only with Youtube?

If you’re viewing a tab that’s not playing audio, the Audio button in the Smart Search field is white with a blue outline. If the tab is playing audio, the Audio button is solid blue. Please Click on it to turn it Blue.

Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 9510
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 11 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
No, I'm having it with playback of Music clips and home videos etc. If I plug external speakers in it all works fine !!
Customer: replied 1 month ago.
I don't understand
Customer: replied 1 month ago.
The 'tab' I'm using is iTunes for music, also YouTube
Customer: replied 1 month ago.
My homophone is: 01424 842 401 [UK]

Hi there and welcome to Just Answer premium services, I’m Divy. Thank you for your patience. I’ll be assisting you further.

  • May I know if you have tried to restart your device?

Customer: replied 1 month ago.
I have re-started it 4 times but to no avail !

I understand that your Mac's internal speaker is not playing sound, is that correct?

Customer: replied 1 month ago.
Correct. Music and Video clips also do not play and Volume is not registering at the top of my screen. They all work if an external speaker is plugged in
Have you updates your MacOS to the latest available version?
Customer: replied 1 month ago.
My Mac is fully updated
Please allow me sometime. I will connect to your device remotely and check the problem.
I am currently engaged in an ongoing service call.
Thank you for your patience.
Your approx wait time is 30 mins.
Customer: replied 1 month ago.
Divyansh, 30 mins is fine - I just want the thing fixed ! Best CS-P

Thank you.

Hello, are you available now?

Customer: replied 1 month ago.

Please click on the below link to connect with me

Link - https://join.zoho.com/760253100

  • Download the Zoho App

  • Run the app to install it

  • Hit the join button to connect with me post-installation.

Thank you.

Customer: replied 1 month ago.
I,m on my iPad too now

I can see and control your device now.

Customer: replied 1 month ago.
It seems that my MacBook does not support the facilities we need. I also tried holding D and the Alt key - same result.

Please follow the instructions on the below link

Link - https://support.apple.com/en-in/HT202731