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Karuna Sundeep
Karuna Sundeep,
Category: Computer
Satisfied Customers: 1264
Experience:  Freelancer at Freelance
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I have just got a new laptop but don’t understand how to get

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I have just got a new laptop but don’t understand how to get it online. Please help
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: How do I find what your asking for?
JA: The Laptop Technician will be able to walk you through that. What have you tried so far with your laptop? Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Not at the present moment

Hello,

Welcome to Just Answer.
I am Sundeep and I will try to do my best to help you today.
To make sure I don't miss anything, please give me a minute to review your question.

I’m sorry to hear you're having trouble with your new laptop. I know that can be frustrating.
Hopefully, we can get this resolved quickly.
Thanks for your question. To help me better assist you, please tell me

  1. What is the brand name and model number of your laptop ?
Customer: replied 1 month ago.
How do I the model number?

You should be able to find it on the box. If not let me know the brand name.

Customer: replied 1 month ago.
The brand name is***** model no.is A1286

Thank you for the information, I am checking on it, will be right back.

Connect to a Wi-Fi network

Click in the menu bar, then choose a network. If Wi-Fi is off, click , then select Turn Wi-Fi On.*

If you connect to a public Wi-Fi network, a window might appear with terms and conditions you're asked to agree to before you can connect.

Connect to a secure Wi-Fi network

Secure Wi-Fi networks are password-protected and have by their names.

  1. Click in the menu bar. If Wi-Fi is off, click , then choose Turn Wi-Fi On.*
  2. Choose a network.
  3. Enter the password, then click Join. If you don't know the password ***** the Wi-Fi network, contact the network administrator.
Customer: replied 1 month ago.
Where is the menu bar

At the top of your home screen.

Please follow the instructions as shown in the below video link

https://www.youtube.com/watch?v=cU2BeCDM2Ks

Customer: replied 1 month ago.
Where do I enter my password?

After you Choose your network, it will prompt you for the password.

Customer: replied 1 month ago.
I don’t see that

Are you following the instruction shown in the video link ?

Customer: replied 1 month ago.
Where’s the video link?
Customer: replied 1 month ago.
I am online now. Thank you so much for your help. One more thing though. I have an adapter connected to my laptop and to the power. If I disconnect the adapter will I still be on line?

You are welcome.

You will be online even if the adapter is unplugged.

Customer: replied 1 month ago.
The adapter was something l was instructed to buy. Is its purpose just to charge up the battery?

Yes, to charge the battery.

Customer: replied 1 month ago.
Well, thanks again for your help. When l have to take my laptop from home how do I keep it on line?
Customer: replied 1 month ago.
Does the laptop have a mobile data?

You are welcome.

Your laptop does not have mobile data.

If you have smartphone you can share the data connection through hotspot.

Customer: replied 1 month ago.
How do l find hotspot ?

Which smart phone are you using; Android or Apple ?

Customer: replied 1 month ago.
Apple

Please follow the instructions in the below video link for hotspot setup

https://www.youtube.com/watch?v=RIwJH-_d-TA

Customer: replied 1 month ago.
Thank you. I will get be to you

You are welcome.

Karuna Sundeep and 3 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
Thank you again for your help. I now have a better understanding.