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I’m sorry to hear you're having trouble with your new laptop. I know that can be frustrating. Hopefully, we can get this resolved quickly.Thanks for your question. To help me better assist you, please tell me
You should be able to find it on the box. If not let me know the brand name.
Thank you for the information, I am checking on it, will be right back.
Connect to a Wi-Fi network
Click in the menu bar, then choose a network. If Wi-Fi is off, click , then select Turn Wi-Fi On.*
If you connect to a public Wi-Fi network, a window might appear with terms and conditions you're asked to agree to before you can connect.
Connect to a secure Wi-Fi network
Secure Wi-Fi networks are password-protected and have by their names.
At the top of your home screen.
Please follow the instructions as shown in the below video link
After you Choose your network, it will prompt you for the password.
Are you following the instruction shown in the video link ?
You are welcome.
You will be online even if the adapter is unplugged.
Yes, to charge the battery.
Your laptop does not have mobile data.
If you have smartphone you can share the data connection through hotspot.
Which smart phone are you using; Android or Apple ?
Please follow the instructions in the below video link for hotspot setup