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Anikesh G
Anikesh G,
Category: Computer
Satisfied Customers: 150
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Hikvision cctv forgotten password, on the DVR itself, I got

Customer Question

Hikvision cctv forgotten password
JA: Are you trying to access your DVR using a computer, or on the DVR itself?
Customer: on the DVR itself
JA: Did you buy your DVR new or did you receive it secondhand? Do you have an email address on file for your DVR?
Customer: I got it secondhand so have no email address
JA: Anything else you want the Security Expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Computer
Expert:  Anikesh G replied 12 days ago.

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Please click on the below link and follow the instructions to get this fixed:-

https://www.youtube.com/watch?v=zSI0e11W7q8

Customer: replied 12 days ago.
are you going to help me remotely or not?
Expert:  Anikesh G replied 12 days ago.

Thanks for requesting a remote session.

Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you.

Customer: replied 12 days ago.
what happens now then,I dont want to be charged £22 for nothing
Expert:  Anikesh G replied 12 days ago.

Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you.

Please wait till a remote expert joins you to fulfill your request.