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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 2784
Experience:  Microsoft Certified Professional
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My touch screen not recognising my fingerprint, My iphone,

Customer Question

My touch screen not recognising my fingerprint
JA: What computer or device are you having trouble syncing?
Customer: My iphone
JA: What version of iTunes are you using to sync your Apple device?
Customer: how do I know please how do I find this
JA: The Mac Technician will be able to walk you through that. When did you last reboot?
Customer: reboot I turned off completely within last 24 hours
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: yes I’ve tried to log on my lap top with incorrect password ***** am locked out
Submitted: 12 days ago.
Category: Computer
Expert:  Rei Guimmayen replied 12 days ago.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

If your device can't recognize your fingerprint, you will be ask to enter your pass code.

Please refer to this link on how to troubleshoot if touch id isn't working: https://support.apple.com/en-us/HT207537

Thank you

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