How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Alex Royce Your Own Question
Alex Royce
Alex Royce,
Category: Computer
Satisfied Customers: 2496
Experience:  Technical Consultant at Prism
104779581
Type Your Computer Question Here...
Alex Royce is online now

My travel documents have been sent in png files but when i

Customer Question

my travel documents have been sent in png files but when i open in photoshop can only see white background with company logo in centre and no text. how can iexpose text?
JA: What are you having trouble accessing or opening?
Customer: document sent to me in png file
JA: What Adobe model do you have? And the Operating System (OS)?
Customer: photoshop 2020
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I CHANGED MY COMPUTER SETTING TO OPEN IN PHOTOSHOP BUT ALL THAT COMES UP IS COSMOS LOGO ON A WHITE BACKGROUND AND NO TEXT VISIBLE
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: NO
Submitted: 6 days ago.
Category: Computer
Expert:  Alex Royce replied 6 days ago.

Hello my name is ***** ***** it is a pleasure to be able to assist you here today. Please right click on the document, and select "windows image" viewer.

Thank you

Alex