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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 11859
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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My tv has frozen I have to take plug in and out to turn tv

Customer Question

My tv has frozen I have to take plug in and out to turn tv on and off its say a error has occurred ( https / / hbbtv.itv.com / / itvb...) certificate
JA: What's the brand and model number of your TV? How old is it?
Customer: It's 2 weeks old it's a bush DLED43FHDS
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No when I plug back it it gets netflix etc across screen then it goes I can turn tv on off turn it over it come up error has occurred other devices are ok
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No that's everything
Submitted: 11 days ago.
Category: Computer
Expert:  Ameen Khan replied 11 days ago.

Hi! My name is ***** ***** I'll be assisting you today. You have reached JustAnswer, an online question and answer company

I will do my best to help you today.

To answer your question ->

The apps on a TV are very basic, it means the app server has an outage or issues then the apps wont connect. My recommendation is to get Chromecast or Amazon Firestick to avoid this. You need a 3rd party device to be able to get that on your TV as the TV apps are very basic and not fully functional. Invest in devices such as Amazon Fire Stick or Google ChromeCast and then you can watch them on your TV. You can purchase them from these links:

ChromeCast: https://www.amazon.com/chromecast/s?k=chromecast
Amazon Firestick: https://www.bestbuy.com/site/amazon-fire-tv-stick-with-alexa-voice-remote-black/5477500.p?skuId=5477500

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