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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 65292
Experience:  Over 15 years of consulting to the IT industry
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I can't get into my account my new email address in

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I can't get into my account my new email address in [email protected] .com and I now have no access to***@******.***. I have forgotten my password ***** do I get in
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I have a phone number but it is a landline
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 13 days ago.
I got in to google following your instructions but it is Microsoft I need to notify that I have now got a different email address

If it is Microsoft

Can you please use my link below to reset the password

https://account.live.com/password/reset

Once the password ***** ***** try to sign into the account.

Please let me know exactly what happens

Thank you

Customer: replied 13 days ago.
I don't know what I have done wrong but the message I am getting from Microsoft is that my security details have been changed and I can't access my account until the end of July

now click this link

www.outlook.com

Are you now seeing your emails?

Customer: replied 13 days ago.
No

what do you see on that link?

Customer: replied 13 days ago.
Request to join outlook

ok, so now sign in please to your account with your new password

Richard and 5 other Computer Specialists are ready to help you
Customer: replied 13 days ago.
I am sorry but I am a bit useless at this. What account do you want me to sign in to

Please click this link

https://join.zoho.eu/162198095

and open the file that downloads

Customer: replied 13 days ago.
It is telling me safari cannot open this page as the address is invalid

the address is correct, you just need to click it please

Customer: replied 13 days ago.
I've done it again and it tells me to down load an app and when I click on that the same message address invalid comes up

We will need to continue here

When you went to www.outlook.com

sign in please to your account with your new password

Customer: replied 13 days ago.
Outlook is asking for a new email do I have to make one up

No, you sign in with the email address you wish to access please

Customer: replied 13 days ago.
I've done that now and it progresses to the same page telling me that I have no access until the end of July

now at the top there type in the address bar

www.outlook.com

And press enter

Customer: replied 13 days ago.
I'm so sorry but I am in a real spin. It is certainly not your fault it is just that I am at sea with computers and if there is something wrong I am at a complete loss. What is involved if you take control remotely as that might be the only way you can sort it out

You see at the top there is the website address, you just need o type there

www.oulook.com