Ask a Computer Question, Get an Answer ASAP!
My name is James
Welcome to Just Answer, I am sorry your having a techincal Issue
I know these can Frustrating, I will be working with you to fix these issues to get you fixed up ASAP
Let me know when you are ready to continue
Is this Windows 10 or 7 ?
First step is to follow the above and try and rest the password, also make sure NUM Lock - CAPS lock are not on
If that fails we can look at recovery that may including losing data