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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 7763
Experience:  Technical Director of IT Company
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Password to open up rejected by pavilion laptop. Version 1,

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Password ***** open up rejected by pavilion laptop.
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Version 1
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: I have tried recovery and backed all data. The other a recent addition to hard disk but it didn't affect the startup pasword
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I don't think so

Hello

My name is James

Welcome to Just Answer, I am sorry your having a techincal Issue

I know these can Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Is this Windows 10 or 7 ?

James K. and 5 other Computer Specialists are ready to help you
Customer: replied 2 days ago.
10
Customer: replied 2 days ago.
10.ready to go
Customer: replied 2 days ago.
Now

https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

First step is to follow the above and try and rest the password, also make sure NUM Lock - CAPS lock are not on

If that fails we can look at recovery that may including losing data

Cheers James